A junk removal company can seem difficult to find from an outside perspective. There are few household names involved and there is no public opinion to rely on, unlike Starbucks or Amazon.
Therefore, we thought we should offer some advice on choosing a junk removal company. The junk removal industry in every city is filled with scammers and shoddy operations, making it virtually impossible to carry out a professional job.
Providing customer service
Many people can gauge the quality of customer service they receive when they first contact a company with their gut feeling. It is important to check for signs that they are paying attention to its overall importance in addition to your own feelings:
- Are there multiple ways to contact them?
- Do they have an informative website?
- Can they accommodate your schedule?
There is no doubt that all of these are indicative of a company that values its customers and will take care of your junk removal project more professionally.
To remove junk is one thing; to demolish a pool or build an access road to a remote site is another. Even if the job is simple, it’s a good idea to check the scope of work the company can handle. Having a wider range of services available makes the company look like a more substantial operation, and being able to know they can handle anything unforeseen on the job can be comforting.
Junk companies cannot function without trucks. Determine the size and number of trucks they operate. Then you can determine whether they can handle your job and how many trips they will have to make to complete it, which determines the next item – cost.
As with most things in life, this industry is no exception-you get what you pay for. Despite the fact that no job should ever be overcharged, you should also anticipate that any discount you receive in this industry is likely to be for a reason. You can compare rates of competing companies if you know how much junk you have (in cubic yards).
A company that doesn’t provide an estimate based on cubic yards is definitely a red flag. It is not industry standard to refuse to provide you with an estimate based on the volume of your material, even though prices are always finalized in person. Additionally, beware of charging based solely on factors you cannot control, such as time or manpower.
The trucks themselves shouldn’t be rusted out husks of metal, even though they haul tons of junk. You might be able to tell how well they take care of their trucks by looking at their pictures online or somewhere else. This shouldn’t be too difficult to figure out.
A lot of good companies ensure that they keep their trucks in good repair, as well as clean up after junk has been removed from the site. You should do this as it enhances the professional service you provide.
Protection from insurance
Should go without saying. A company without insurance is inviting disaster, but if all goes according to plan, this detail will always remain conveniently invisible. You can carry on with your junk removal project with confidence knowing your company is insured.
The recycling policy
Many people believe that junk vanishes once it is gone, but this is not the case. Consider the junk removal company’s recycling practices before hiring them. Many companies work with charitable organizations, scrappers, and recycling facilities to save as much as possible from the landfill. Otherwise, you’re passing your garbage problem on to the planet.
Look for case studies, before-and-after photos, or blogs about past work done by the company you’re considering. As a result, you will learn more about the actual process they follow for the project you have in mind.
The best way to get an endorsement is by reading testimonials on a company’s website or elsewhere online. It might give you pause if none of the above things are present.
Industry and social authority
Indicators of these two kinds are often found in other industries, but they’re equally valid here. You can determine how active the company is by looking at its social media profiles. A business’s inactive or expired social media accounts can serve as a warning sign more than a lack of any visible profile.
Last but not least, see if a company belongs to any associations or groups. Having memberships in the Better Business Bureau, Angie’s List, Yellowpages, or the Chamber of Commerce lends them credence. Do not stop there, however. The accompanying scores on these sites can often show you how well they are regarded by the community.
I hope that this guide will clarify some of the confusion and give you the information you need to make a good choice. Whenever you are in doubt, don’t be afraid to ask tough questions. If you have any further questions, don’t hesitate to contact Junk Wizard. We can help with those pesky junk!